Jillian Misner, Author at The Contactually Blog | For Relationship-Based Businesses
Why a Negative Customer Experience Isn’t the End

Why a Negative Customer Experience Isn’t the End

There will inevitably come a time in your Real Estate career when a client has very strong opinions about what they want and don’t want, and it can come off as negative. Which may be a good sign; after all, you’re helping them make a very important decision! But while you may think this is game over for your working relationship, it doesn’t have to be. In fact, taking criticism and turning it on its head so you establish yourself as an understanding and reliable professional will actually strengthen your relationship. It may not sound easy, but with the right approach you won’t have to worry about a negative review or sour memory again. Take control of all types of business relationships by healing bruises most effectively.  How we turn negative criticism on its head… Based on our experiences taking and responding to plenty of feedback and criticism, we’ve broken down the art of building a relationship based on criticism into 4 steps. You probably are already incorporating these steps into your everyday relationships but how often do you shut down when a client gives you negative criticism? It’s too easy to take it and let it ruin a potentially great business relationship. And at the end of the day, 91% of customers who have had a bad experience will not willingly do business with you again. So, what can you do to take that ‘bad experience’ and turn it on its head into a positive, if not excellent relationship with your client? 1. Listen first As a member of the Customer Success Team at Contactually, I sometimes speak to...