Joshua Ho, Author at The Contactually Blog | For Relationship-Based Businesses
7 Steps to Growing a Referral Based Business

7 Steps to Growing a Referral Based Business

All businesses know that one of the best ways to get new customers is by word of mouth. You need satisfied customers to recommend your name to other people looking for your service or product. That’s common knowledge. It is how you can take your business to the next level. But the question is, how can a business get more customer referrals? How can you become “referable”?  Referrals and word of mouth are at the core of successful businesses. Successful businesses have sustainable growth because their customers have an amazing experience and recommend you to their friends. Word of mouth creates more purchases. In fact, it is the primary factor behind 20 to 50 percent of purchasing decisions. Sounds good, right?  So how can your business get more referrals?  We’ve broken down the key steps that you can apply today to start to have a successful business based on referrals. Establish a strong foundation for referrals First, you need to get into the right mindset. Establishing a referable business is not a overnight quick fix, it is a long term game. Here are some tips on how you can grow your business by harnessing the power of referrals. 1. Customer Service is Key I’m sure you know customer service is a key element of your success, but it is the baseline foundation for referrals.  Yes, you know your market inside and out and no one can match your expertise. But at the end of the day, your customers are coming to you for a service. Make sure you are giving them the best customer service out there. Be responsive....