Nicole Crowley, Author at The Contactually Blog | For Relationship-Based Businesses
Building a Better Team at the Contactually Retreat 2017

Building a Better Team at the Contactually Retreat 2017

So, it’s 2017. It’s been about 2 years since we raised our Series A. The company looks vastly different than it did then. We’ve hired an experienced executive team from successful companies like OPower, Netflix and AddThis. We have a strategic vision for growth. We are starting to understand who our customer is, and we feel confident that our Product team is rapidly evolving to serve the needs of these customers. That being said, we have experienced a dramatic amount of change over the past 2 years. We said goodbye to colleagues. We welcomed new ones. We embraced real estate. We programmed in new languages. We released new services. We moved offices. Change was our only constant, and we have a team that rolled with the chaos. So, how do we help our team with change? We communicate. A lot. Don’t get me wrong, we fail at communicating the right things at the right time in the right way all of the time. But the intention is there, with regular all-team meetings two times a week, a Contactually newsletter, a Wiki that documents our every breath and let’s not forget the ever ubiquitous Slack. These forums make sure that Train A knows when Train B is coming and going, but they don’t always give meaningful time for our team to reflect, to engage with one another, and ultimately help shape Contactually. This is why we retreat each year. For two days, we make the decision to shut down shop, hop into various cars across MD, VA and every quadrant of DC to withdraw from the hustle and bustle of...