At our company, our goal is to help you, the customer, get the most from both your Contactually account and your network. But what happens when you need to talk to someone on our team to get even more from your account?
With that, we introduce Contactually Office Hours, in an effort to bridge the gap between the end-user and members on our team. In any given session, you’ll be able to ask the presenter questions about the product as a whole, best practices, or you can even report bugs.
We wanted this to encompass the company as a whole, so you can choose a session with one of our customer gurus (Susan, Nick, or Brent), one of our marketing people (Brian), or a couple of our engineers (our CEO Zvi and CTO Jeff).
The schedule is as follows:
You can now send follow ups through tweets!
You’ve long been a fan of our Twitter integration, which allows you to send DMs to your Twitter followers directly from Contactually, and we’ll count them as follow-ups for you when one is due. We recently expanded our Twitter integration to include @mentions and @replies. We’ll track each time you @mention someone on the service, whether it’s from Contactually or another Twitter. Just like with DMs, we’ll mark your follow-up recommendation as complete if you do so by Tweeting at your contact with an @mention. Just click the blue “Follow Up” button to get started.
Team Contactually is back in DC after a successful stint for Contactually at the recent Inman Real Estate Connect event in San Francisco. While the event itself might be over, we’re keeping the vivacious real estate spirit alive with today’s special announcement. We’re so excited to announce our newest partnership with Placester, a fantastic platform that helps real estate professionals build appealing and engaging websites. I recently spoke with Placester’s CEO Matt Barba about our integration and all that it entails. Read the interview below, and then hop over to Placester to see everything in action.
1) What is Placester and what prompted you to create it?
Placester is a tool for real estate professionals and their developers for building beautiful websites. It allows them to have a presence online that really exemplifies who they are as a person and as a brand and, in many ways, it helps them establish a relationship with future clients: buyers, sellers, and renters.
80 percent of a real estate professional’s job is marketing. The problem is that the marketing world is big and complicated and many folks just aren’t great marketers. They’re very personable, they’re awesome at knowing their neighborhoods and knowing what’s going on in the market, but they’re just not marketers. The world of marketing is becoming increasingly digital and increasingly tech-focused and we felt there was this big gap emerging between real estate professionals and their clients. My co-founder Frederick Townes and I created Placester as a way to bridge that gap.
Rain and snow can’t stop team Contactually, and we have some huge — and we mean HUGE — news to announce! We just closed a round of funding with new investors Point Nine and Boston Seed, as well as our existing investors and angels. With new money in the bank, we’re now working extra hard to make Contactually better than ever, and thank you profusely for your help and continued support throughout this amazing journey.
TechCrunch covered the story which you can read by clicking here, and we’ve included an excerpt with you below.
“Washington, D.C.-based Contactually, which makes a lightweight CRM for email, is today announcing it has just closed on a $1 million in seed funding led by SaaS backers Point Nine as well as Boston Seed, with participation from previous investor 500 Startups and other angels. The company is also announcing the public debut of its new API, which allows third-party developers to integrate contact information, plus email and social media history directly into their apps.
You can also read our press release here.
Again, none of this would have been possible without all of you. We can’t wait to see what the future holds for Contactually and those of you in our network.
- Thanks again from all of us at Contactually HQ.
It’s been a few months since we’ve done one of these stat check-ins, so we feel like it’s time to dig in once more. Since July, we rolled out Outlook support, built email templates, and went through a hurricane. However, in that same time, we did see a healthy adoption of Contactually for people who have some desire to followup — especially in the real estate field.
When we last visited this topic, we took a look at the breakdown of users by operating system and by browser. As far as browsers went, Chrome was the overwhelming favorite. Conversely, the difference in operating systems was a lot closer: Windows had 48 percent of the pie and Mac OS had 46 percent.
As previously mentioned, we became very popular among realtors, who primarily use Windows, so things look a little different now.
- Windows users now represent 53 percent of our users while Mac users represent 41 percent.
- The big players on the browser still haven’t changed. Chrome is still used by 74 percent of our users, and both Firefox and Safari ring in at 11 percent each. Again, Microsoft saw a gain with Internet Explorer taking up 3 percent of our user base (up from 2 percent).
However, the more important statistic is how do people email? For as long as I can remember, there have been plenty of infographics and graphs informing you as to when the perfect time is to send an email, each with varying verdicts. However, it looks like the best time to send an email is sometime in the afternoon. And if we take a look at how our users followup with contacts, that makes sense. Fewer followups are sent after noon than they are before noon, assuming a 9 a.m. to 5 p.m. workday. And fewer emails and followups sent means fewer received, and that means more time to respond to messages.
In addition to that, here are a few interesting factoids:
- 90 percent of followups happen Monday through Friday.
- 60 percent of daily followups occur between 9 am and 5 pm.
- A whopping 31 percent of daily followups occur between 9 am and noon.
- The most followups are sent Monday and Tuesday, with the latter being slightly more.
- It’s not surprising that a majority of our users are U.S.-based (66 percent). The top five is rounded out by the United Kingdom, Canada, Germany, and Australia.
- If we zoom into the map a little bit, our largest market is New York City with almost 6 percent of users. Next, are Washington, DC (woot!) and London each with 2.75 percent of our user base.
How do you relate? Are you one of those few incredible 3 a.m. emailers (I’m looking at you, Zvi)? Or are you one of our many Chrome users? Let us know!
It’s been a ton of work, but it’s finally here! We’re excited to announce that Contactually has just added its new Outlook plugin for Windows to the tools users can use to manage follow-ups. Finally, Outlook users will receive the same benefits that our users with the Gmail plugin get:
- See all of your follow-up recommendations and action items in one place — directly from the Outlook program.
- Bucket your contacts or change your contacts’ buckets from the Compose window.
The new plugin is compatible with Outlook 2013, 2010, and 2007, and you download it right in Settings > Plugins.
Check it out!