The Contactually Blog

The best blog for relationship-based businesses.


7K0A0664You realize that it’s been a bit of time since you spoke with someone important in your circle, and you open your email to send them something. This person could be a friend, someone who bought a house from you, a mentor, a client, or just someone you want to keep in touch with. You then open your email and realize that you have no idea what to say.

Uh oh.

Starting a conversation with someone you haven’t spoken to in a while is never easy. What do you say? How can you make it not look like the most generic email ever?

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Hello again, and welcome to another installment of Feature Friday! We hope you were able to get use from the last video we made and perhaps even tracked an open email or two. This time around, we’ll be going through an individual contact profile and showing you one of the most helpful tools to help you in a follow up: previous conversations. Seeing a conversation history helps provide context for an important future follow up, and we have improved the way you see conversation histories to make it more clear as to whether the message is incoming or outgoing as well as improved the filtering options.

Check it out below!

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Happy March! It’s hard to believe that we’re already two months into 2014, but here we are. It’s been a few months since we’ve done one of these, the last time we checked in, we had just moved offices. It’s a lovely space, really, and we’re filling it rather nicely with new employees. Since the beginning of this year, we’ve brought on three new full-time hires: Drew Lepp as our Lead UX Designer, Alistair Potts as our VP of Sales, and Grey Gyllenhaal as our newest Customer Guru, bringing our team to 19 people and four dogs.

And we’re not stopping there. We’re always looking for awesome people to join our team, so if you think that’s you get in touch! As always, you can keep up with our goings on via Facebook or Twitter.

Here’s a little bit about the new crew:

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Business growth

When you want to get more mileage out of your existing workforce, how can you think outside the box to improve efficiency in your small team? There’s approximately one million businesses in the United States with 10 or fewer employees, who altogether account for some $1.5 trillion in sales annually. A Fortune 500 corporation may have the advantages of resources and scale, but a small business can easily change their business structure in order to quickly reap the benefits of new policies.

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kw

It’s that time of the year, folks. Keller Williams Family Reunion is back, and this year it’s in beautiful Phoenix, Arizona. And needless to say, I’m jealous of the team we’re sending over: Alexandra (@gibsondm), Brent (@brentsum), and Brian (@bpesin) — do say hi to them if you see them! We’re at booth 112 this year.

Being the KW Family Reunion, you know that there’ll be a ton to see and learn right from the get-go. It wouldn’t be a Family Reunion without it. Whether this is your first Family Reunion or you’re a veteran, here’s a quick checklist of things to make sure you get done before the conference starts.

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At Contactually HQ, we’re always looking for ways to keep you in the know when it comes to everything we have going on. From sharing new features, to discovering new use cases for those proven tried and true, to establishing best practices and beyond, we try to do everything that we can to supercharge your networking efforts to raise that coveted ROI.

With that in mind, we’re kicking off a new blog series called Feature Fridays today. In the series, Susan Watkins, our lovely customer success manager, will go over aspects of our platform in detail so that you can best leverage them for your own business.

In this month’s Feature Friday, Susan will cover how to track email opens and clicks, email send status, mass bucketing and tagging and the new Outlook plug-in. Watch the video below to learn more!

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highrise-logo-for-fluidIf you haven’t yet heard, the folks over at 37signals just dropped some big news for us in the CRM space. First, 37signals is shifting the company’s entire focus to Basecamp, our favorite project management software platform, from here on out. This means that the future of Highrise, one of the leading small business CRMs, is up in the air. Additionally, in keeping with their new single-product focus, 37signals is changing its name to Basecamp.

Moving forward, we will be a one product company. That product will be Basecamp.

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Like many people, when I hear the words “software company,” I first think of Initech from the movie Office Space. So naturally, when I decided to spend the month of January working at Contactually, I harbored fears that my experience there would be comparably miserable. Like Peter, Office Space’s main character, I actually did have multiple bosses and overhear sales calls all day. Once, I was even asked if I got the memo. Thankfully, that’s where the similarities ended.

So if you’ve ever wondered what Contactually really looks like- what goes down on the other end of your support ticket, what the sales team says after hanging up the phone, or what they’re wearing (if anything)- read on to see ten of the biggest surprises about working at Contactually.

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